Website Support And Maintenance
Support Plans
Whidegroup offers long-term website support and maintenance services at cost-effective rates, by an experienced team. That’s why it is incredibly important to provide stable, ongoing work to your website, especially if it is subject to a high load and/or has dynamic sections - any error can be critical. Also, for ease of use, it is important to refresh the website’s technical side periodically and monitor the relevance of the provided information. With Whidegroup’s web development support and maintenance services at your disposal - your website, will remain reliable and serve you faithfully.
Essential
8
/monthly support hours
24/7 Website Monitoring
Help Desk Support
Event-Triggered Alerts
Dedicated Account Manager
Security Patches Installation
Minor Changes to the Website
Premium
80+
/monthly support hours
24/7 Website Monitoring
Help Desk Support
Event-Triggered Alerts
Dedicated Account Manager
Security Patches Installation
Minor Changes to the Website
Magento Updates
Telephone Support
Large-Scale Development
Business Analyst Assistance
Sufficient
32
/monthly support hours
24/7 Website Monitoring
Help Desk Support
Event-Triggered Alerts
Dedicated Account Manager
Security Patches Installation
Minor Changes to the Website
Magento Updates
Telephone Support
Custom Development
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We will need...
All Our Support Plans Include
Reporting
We know how imperative it is to have confidence in the work put into your website. Detailed data reports with all actions specified on them is one of the best ways to demonstrate everything is working properly. Reports include such information as uptime percentage, information about updates, and optimization and Google Analytics data.
24/7 Site and Server Monitoring
Monitoring service from Whidegroup observes and
protects the epicenter of your business. We use tools such as Zabbix, New Relic, and Pingdom, all of which allow us to check key performance indicators and keep an eye on server performance. Monitoring results will help you identify your website’s bottlenecks and eliminate them.
Scheduled Backups
At any stage of a website’s lifecycle, it can face real risk of data loss. Automated backups on a regular time interval prevent such incidents entirely, allowing you an up-to-date restoration at any time. With periodic backups, your website is safe from accidental file deletion as well as any other kind of misstep.
Advantages
- Outsourced programmers relieve you of wasted resources in the workplaces regarding otherwise necessary equipment - for example, there is no need to purchase PCs, which are, of course, essential to a full-time technical support staff.
- Despite the fact that our employees work remotely, you can easily communicate with them and control their work.
- Experience and knowledge is exchanged while working with us.
- The possibility to hire offshore professionals for any length of time.
- Our subscriber service gives you the luxury of not having to worry about making an urgent search for a specialist in the event of an unexpected major issue - your website will be in good hands at all times.
- Our constant, vigilant oversight of our offshore professionals is an ironclad safeguard from any type of trouble.
Best choice when
- It’s difficult to find a local employee with the necessary high skill level.
- You want to get website managing services for a reasonable price, and find hiring a full-time employee impractical.
- Your local team is busy on another project, but you urgently require immediate support and maintenance work.
- Web support services are not quite enough, as you also need assistance with content management.
- You need Magento strategy building to improve your store’s function.
Your benefits with Whidegroup
Understanding your business and your needs, as well as tailored individual solutions, and persistent improvement of already existing solutions are integral aspects of our work. We truly respect and value our customers, and strive to provide them with top quality website maintenance services. Our specialists are highly qualified and provide a wide variety of IT services.
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Round-the-clock help
We are not limited by specific working hours. You can count on us 24/7/365! We are a bottom-line-driven company that renders website maintenance and support services non-stop.
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Certified Magento developers
Whidegroup professionals will actualize your ideas, needs, and requirements to help you achieve your business goals.
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Personal service plan
Haven’t found a suitable service plan for your business? Easy! Just tell us what you want, and we’ll create a solution tailored for your needs.
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Cost-effective solutions
You’ll get our outstanding quality of service, at our more than reasonable price rates.
TELL US ABOUT YOUR PROJECT - WE’LL RESPOND WITHOUT DELAY!
