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Website Support And Maintenance

Support Plans

  • Project Delivery
  • Dedicated Team
  • IT Contractor
  • Support Plans
  • Project Delivery
  • Dedicated Team
  • IT Contractor
Whidegroup Engagement Models Support Plans

Whidegroup offers long-term website support and maintenance services at cost-effective rates, by an experienced team. That’s why it is incredibly important to provide stable, ongoing work to your website, especially if it is subject to a high load and/or has dynamic sections - any error can be critical. Also, for ease of use, it is important to refresh the website’s technical side periodically and monitor the relevance of the provided information. With Whidegroup’s web development support and maintenance services at your disposal - your website, will remain reliable and serve you faithfully.

Essential

8 /monthly support hours

24/7 Website Monitoring

Help Desk Support

Event-Triggered Alerts

Dedicated Account Manager

Security Patches Installation

Minor Changes to the Website

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Premium

80+ /monthly support hours

24/7 Website Monitoring

Help Desk Support

Event-Triggered Alerts

Dedicated Account Manager

Security Patches Installation

Minor Changes to the Website

Magento Updates

Telephone Support

Large-Scale Development

Business Analyst Assistance

Get a Quote

Sufficient

32 /monthly support hours

24/7 Website Monitoring

Help Desk Support

Event-Triggered Alerts

Dedicated Account Manager

Security Patches Installation

Minor Changes to the Website

Magento Updates

Telephone Support

Custom Development

Get a Quote

Get a Quote

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    All Our Support Plans Include

    Reporting

    We know how imperative it is to have confidence in the work put into your website. Detailed data reports with all actions specified on them is one of the best ways to demonstrate everything is working properly. Reports include such information as uptime percentage, information about updates, and optimization and Google Analytics data.

    24/7 Site and Server Monitoring

    Monitoring service from Whidegroup observes and
    protects the epicenter of your business. We use tools such as Zabbix, New Relic, and Pingdom, all of which allow us to check key performance indicators and keep an eye on server performance. Monitoring results will help you identify your website’s bottlenecks and eliminate them.

    Scheduled Backups

    At any stage of a website’s lifecycle, it can face real risk of data loss. Automated backups on a regular time interval prevent such incidents entirely, allowing you an up-to-date restoration at any time. With periodic backups, your website is safe from accidental file deletion as well as any other kind of misstep.

    Advantages

    • Outsourced programmers relieve you of wasted resources in the workplaces regarding otherwise necessary equipment - for example, there is no need to purchase PCs, which are, of course, essential to a full-time technical support staff.
    • Despite the fact that our employees work remotely, you can easily communicate with them and control their work.
    • Experience and knowledge is exchanged while working with us.
    • The possibility to hire offshore professionals for any length of time.
    • Our subscriber service gives you the luxury of not having to worry about making an urgent search for a specialist in the event of an unexpected major issue - your website will be in good hands at all times.
    • Our constant, vigilant oversight of our offshore professionals is an ironclad safeguard from any type of trouble.

    Best choice when

    • It’s difficult to find a local employee with the necessary high skill level.
    • You want to get website managing services for a reasonable price, and find hiring a full-time employee impractical.
    • Your local team is busy on another project, but you urgently require immediate support and maintenance work.
    • Web support services are not quite enough, as you also need assistance with content management.
    • You need Magento strategy building to improve your store’s function.

    Your benefits with Whidegroup

    Understanding your business and your needs, as well as tailored individual solutions, and persistent improvement of already existing solutions are integral aspects of our work. We truly respect and value our customers, and strive to provide them with top quality website maintenance services. Our specialists are highly qualified and provide a wide variety of IT services.

    • Round-the-clock help

      We are not limited by specific working hours. You can count on us 24/7/365! We are a bottom-line-driven company that renders website maintenance and support services non-stop.

    • Certified Magento developers

      Whidegroup professionals will actualize your ideas, needs, and requirements to help you achieve your business goals.

    • Personal service plan

      Haven’t found a suitable service plan for your business? Easy! Just tell us what you want, and we’ll create a solution tailored for your needs.

    • Cost-effective solutions

      You’ll get our outstanding quality of service, at our more than reasonable price rates.

    TELL US ABOUT YOUR PROJECT - WE’LL RESPOND WITHOUT DELAY!



      Whidegroup

      We create rich B2B and B2C e-commerce
      solutions for Magento and Shopify.






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      Contacts

      193 Sobornyi ave,
      Zaporizhzhia, Ukraine

      +1 (646) 941-7789
      +44 (20) 3129-0789

      [email protected]

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