Magento 1 Support Services
We provide custom security patching, performance optimization, and extension maintenance for highly customized Magento 1 stores that are not ready to migrate yet.
Brands That Trust Us
What Magento 1 Support Services Do We Offer?
Although official Magento 1 (M1) support ended in 2020, Whidegroup maintains, protects, and extends M1 stores — or helps move to Magento 2 when migration becomes the better option.
Magento 1 Security Support
Our Magento 1 security support includes:
- Security patch implementation
- Vulnerability checks
- Server and access-control configuration
- Emergency security support after incidents
Performance Optimization
We review your Magento 1 store's performance, from the storefront to the server infrastructure. Our findings guide targeted optimization of database queries, caching, extensions, front-end assets, custom code, and server configuration.
Extension Management and Customization
We update M1 extensions, resolve conflicts with custom code, and adapt existing store features when requirements change.
Custom Magento 1 Development
We develop and modify M1 functionality when existing extensions cannot cover the required checkout logic, catalog rules, third-party integrations, or legacy custom code changes.
Magento 1 Maintenance Services
We handle recurring technical tasks and issue resolution to keep your Magento 1 store operational. Our maintenance plans include security patching, database optimization, performance tuning, and system health checks.
Magento 1 End of Life Support
When you are ready to move to Magento 2, we develop and execute a migration plan covering analysis, data migration, custom feature replication, testing, and launch. Throughout the migration, we keep your existing M1 store live and maintained until the new store is ready.
Our Featured Magento 1 Projects
See how Whidegroup handles M1 development and maintenance challenges.
Magento 1 ERP Integration and Back-Office Optimization
The Magento 1 store relied on both Magento and 24SevenOffice for order data, slowing down processing, packing, and shipping.
Scope of Work:
- ERP integration
- Custom order management grid
- Packing slip and internal message logic
- B2B/B2C price display customization
Results:
- Faster order processing, packing, and shipping
- Improved product availability visibility
- More efficient order management for corporate clients
Magento 1 Cryptocurrency Payment Gateway Extension
Savvy needed a cryptocurrency payment extension for Magento 1 as part of a multi-platform gateway suite built on its API.
Scope of Work:
- Magento 1 extension development
- Savvy API integration
- Crypto payment flow implementation
- Marketplace release support
Results:
- Crypto payment extensions launched for 5 ecommerce platforms
- 3,000+ merchants onboarded
- $10M+ processed in crypto
- Extensions adapted to ongoing Savvy API updates
What Our Clients Say
Sondre Kjellmann
Kjellmann
E-commerce Manager
" Whidegroup acts like a solid mechanism to eliminate bottlenecks, integrate our store with 3rd party services and keep our website on top of the league. Keep going! "
Mark Bardi
Savvy
Partnerships Manager
"We partnered with Whidegroup for several months. At every stage of the extensions
development they showed deep expertise in e‑commerce business processes and perfectly
coped with every challenge of development. The result is outstanding! "
Mark Viloria
ShipHawk
Product Manager
“Even such a tricky task like the realization of a custom logic for shipping costs estimation didn’t put Whidegroup in a tough spot. As a result, all five extensions were delivered on time and without deviations from the initially estimated cost.”
What Does Magento 1 Support Provide?
Although official Magento 1 (M1) support ended in 2020, Whidegroup maintains, protects, and extends M1 stores — or helps move to Magento 2 when migration becomes the better option.
Why Choose Whidegroup for Magento 1 Support?
We Are Recognized
Ecommerce Industries We Serve
We support Magento 1 stores across different ecommerce niches, adapting maintenance services to your product type, sales model, and requirements.
FAQs About Magento 1 Maintenance and Support
How much does Magento 1 support cost?
Monthly Magento 1 support plans start at $1,000. The final price depends on your store’s technical setup, support requirements, and expected workload. We also offer one-time fixes for stores that do not need ongoing support.
What does your Magento 1 store maintenance include?
Our Magento 1 maintenance covers:
- Security patching — custom-built patches for known Magento 1 vulnerabilities.
- Database optimization — log cleanup, index maintenance, and slow query fixes.
- Performance tuning — caching, front-end assets, and server configuration adjustments.
- System health checks — scheduled reviews of logs, cron jobs, backups, and extension compatibility.
Can you provide security patches for Magento 1?
Yes. We can assess vulnerabilities and implement applicable third-party or custom security fixes for existing Magento 1 installations. These fixes can reduce known risks, but Magento 1 remains outside official Adobe support; a planned migration to Magento 2 is still the safer long-term path.
How do you handle security for Magento 1 stores?
Whidegroup security approach for Magento 1 stores includes:
- Custom security patching
- Vulnerability checks
- Server and access-control configuration
- Ongoing security monitoring
How quickly do you respond to Magento 1 support requests?
We prioritize support requests based on their urgency. For supported clients, we respond to critical issues within 15 minutes, with an average resolution time of 2.5 hours. Response and resolution times for other requests depend on the agreed support terms.
Can you maintain my custom Magento 1 extension?
Yes. We can troubleshoot, update, and modify custom Magento 1 extensions developed by your team, a previous vendor, or another third-party developer.
Can you help with migrating from Magento 1 to Magento 2?
Yes. We can plan and execute your Magento 1 to Magento 2 migration, including:
- Store analysis — full review of your existing Magento 1 functionality, customizations, extensions, integrations, and data.
- Data migration — transfer of products, customers, orders, and other required store data.
- Functionality migration — recreation of required custom features and integrations in Magento 2.
- Testing — verification of functionality, data integrity, integrations, and performance before launch.
- Launch and support — deployment of the new store and post-migration technical support.
Tell Us About Your Project.
We'll respond without delay.
Anton Zhuk
Ecommerce Solutions Architect