Cancel Shopify subscription is an important decision that many entrepreneurs and business owners may have to make at some point. Whether it’s due to rebranding, taking a break, or permanently shutting down the business, properly closing your store requires careful consideration and planning.

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In this article, we will explore various aspects of closing or pausing a Shopify store, including the steps involved, potential implications, and best practices to ensure a smooth transition for both merchants and customers. By understanding the process and following these guidelines, you can effectively manage temporary deactivation or full closure of your online business.

Possible Reasons to Cancel Shopify Account or Pause a Shopify Subscription

There can be various circumstances that might lead a store owner to consider pausing or canceling their Shopify account. These reasons could range from temporary business interruptions, strategic changes in business direction, financial constraints, or even personal reasons. While Shopify offers convenient and robust features for businesses, it is essential for entrepreneurs to evaluate the appropriateness of their continued subscription based on their specific situation and objectives.

Reasons to pause your Shopify store

    • 1. Technical issues: If there are any technical issues with the website or backend systems, it may be necessary to pause the store temporarily in order to address and resolve these issues.
    • 2. Inventory management: If there is a shortage of inventory or if certain products need to be restocked, shutting down the store for several days can prevent customers from placing orders for items that are currently unavailable.
  • 3. Fulfillment challenges: In situations where there are delays or difficulties in fulfilling orders, such as during peak seasons or unexpected disruptions in the supply chain, pausing the store can help manage customer expectations and avoid potential complaints or negative experiences.
  • 4. Rebranding or redesigning: If a store is undergoing a rebranding process or significant design changes, pausing the store can give enough time to implement these changes without affecting the user experience for visitors.
  • 5. Holidays or vacations: During holidays when staffing levels may be reduced, pausing the store can help ensure that customer inquiries and orders are not neglected.
  • 6. Product launches or promotions: Sometimes businesses may choose to pause their regular operations temporarily in order to focus on launching new products or running promotional campaigns effectively. Pausing the store can help create anticipation and increase attention around these specific events.
  • 7. Evaluation and analysis: Pausing a Shopify store periodically can provide an opportunity to analyze data, evaluate performance metrics, make strategic decisions, and plan future marketing initiatives more effectively.
  • 8. Seasonal business models: Some businesses operate seasonally due to factors like weather conditions or specific holiday demands. In such cases, pausing the Shopify store during off-seasons can help manage inventory levels and allocate resources appropriately.
  • 9. Legal compliance requirements: If there are legal obligations that require temporary suspension of sales activities (e.g., changing pricing structures, updating terms of service), pausing the store can ensure compliance while necessary adjustments are made.

Possible reasons to close Shopify store

  • 1. Lack of profitability: If the store is consistently not generating enough revenue to cover expenses and make a profit, it may be necessary to cancel and delete your Shopify account.
  • 2. Change in business focus: If there has been a shift in the owner’s business goals or industry focus, it may be necessary to close Shopify subscription for a current store and activate a new store on a new platform that aligns better with the new focus.
  • 3. Market saturation: If the market for the products or services offered by the store becomes oversaturated, it may become difficult to stand out and generate sales. In such cases, canceling your account could be a strategic decision.
  • 4. High competition: If there is intense competition in the niche or industry served by the store, it may be challenging to gain a competitive edge and attract customers. Closing the store might be considered if other strategies fail to improve performance.
  • 5. Changing consumer preferences: If consumer preferences change significantly and no longer align with the products or services offered by the store, it may become increasingly difficult to attract customers and generate sales.
  • 6. Operational challenges: If running the store becomes too complex, time-consuming, or expensive due to operational issues like inventory management problems, shipping difficulties, or fulfillment challenges, deactivating your Shopify may be considered as an option.
  • 7. Legal/regulatory issues: Unforeseen legal or regulatory challenges can arise that make it impractical or impossible to continue operating the Shopify store legally or within compliance guidelines.
  • 8. Loss of interest/passion: If the owner loses interest in running their online business or no longer feels passionate about what they are selling, it may be time to deactivate Shopify account and explore other ventures.

What is the Difference Between Pausing and Canceling Your Subscription?

When you pause your store, it temporarily deactivates your storefront and checkout but keeps all your data intact. This means that your products, customer information, and settings remain unchanged. Customers will see a “Storefront unavailable” message when they try to access your site. You can resume the store at any time by reactivating it.

Closing a store permanently deletes all its data and cannot be undone. Once you closed the store, you lose access to all the information including products, orders, customers, and settings. Your domain name will no longer be associated with the Shopify platform, and visitors will receive an error message when trying to visit your site.

In summary, pausing a store is a temporary action that retains all data, whereas closing a store permanently deletes all data without any possibility of recovery.

What Are the Consequences of Canceling Your Shopify Store?

Canceling your Shopify store has several negative consequences that can impact various aspects of your business. From losing online visibility and revenue streams to damaging reputation and facing challenges in rebuilding – it is crucial to evaluate the long-term implications before making this decision. Whether you are closing down temporarily or permanently, it is essential to understand the potential drawbacks and challenges that come with this decision.

You lose the store name and URL

When canceling a Shopify subscription, it’s important to note that you will lose your store name and URL associated with your account. This means that once the cancellation process is complete, you will no longer have access to your previous Shopify domain.

Losing your store name and URL can have several implications for your business. For example, all links and bookmarks pointing to your old domain will become inactive. This may lead to potential customers being unable to find or access your online store. Moreover, if you had invested time and resources in building brand awareness around your store name and URL, losing them could result in confusion among existing customers. They might struggle to locate your new online presence or mistake other businesses with similar names as yours.

If you decide to reopen or rebrand in the future, losing your store name and URL will require starting over with a new identity. This process can be challenging as you need to rebuild brand awareness, attract new customers, and establish credibility once again. Additionally, if someone else secures your previous domain or uses a similar store name, it could create confusion among customers.

It is crucial to carefully weigh the decision to cancel a Shopify account because losing your store name and URL comes with significant consequences for your brand’s continuity and digital presence.

You won’t get a refund for any subscription

There are a few reasons why people may not receive a refund for their subscriptions when canceling a Shopify store. First of all, subscription plans offered by Shopify are billed on a monthly or annual basis, and the subscription fees are non-refundable. This means that once the payment is made, it cannot be reversed or refunded.

Additionally, some users may have already utilized the services or features provided by their subscription plan during the period they were subscribed. Whether it’s accessing premium themes, using advanced analytics tools, or utilizing other exclusive resources, customers might have already benefited from these services before deciding to cancel. In such cases, since they have received value from their subscription during the active period, refunds become unlikely.

More of that, cancellation policies vary depending on the specific terms and conditions of each subscription plan. Some plans may allow for prorated refunds if canceled within a certain timeframe, while others might require users to complete their current billing cycle before terminating their subscription. It is crucial for customers to thoroughly review and understand the terms of their chosen subscription plan to avoid disappointment when seeking a refund upon cancellation.

You need to unsubscribe from all apps and integrations

When closing a Shopify store, it is crucial for merchants to unsubscribe from all apps and integrations to ensure a smooth transition and protect their sensitive business information. Unsubscribing from these applications helps mitigate potential risks related to data security breaches, financial discrepancies, and customer privacy concerns.

Canceling Shopify apps and integrations subscription ensures the protection of valuable business data. Many apps have access to sensitive information such as customer data, sales reports, inventory management details, and marketing strategies. Failing to unsubscribe can leave this data vulnerable in the hands of third-party developers or even competitors. By terminating app subscriptions, merchants can minimize the risk of unauthorized access or misuse of their proprietary information.

Canceling app subscriptions eliminates the possibility of ongoing charges post-closure. Some apps may continue billing users even after they have canceled their Shopify stores if they fail to explicitly terminate their subscription plans. This oversight can lead to unnecessary expenses that could impact cash flow during a critical period when businesses are transitioning or shutting down operations. Merchants should carefully review their subscription agreements to understand cancellation terms and take appropriate action.

How to Pause Your Shopify Store: Step-by-Step Guide

To pause a Shopify store correctly, you need to follow these steps:

1. Log in to your Shopify admin panel.

2. Click on “Settings” at the bottom left corner of the page.

Shopify admin dashboard

3. Select “Plan” > “Deactivate store”.

4. Click on the “Switch to Pause and Build plan” section.

Switch to pause and build

5. Review the information displayed on the screen about your new plan details.

Pause Shopify

6. Click on the “Change plan now” button to confirm.

Your store is now in a pause mode, and your monthly fees will be less until you decide to use Shopify again. While your store is in “pause and build”, customers cannot make purchases, but you can still access your admin panel to manage products, settings, etc.

How to Close a Shopify Store Forever

If you decided to cancel Shopify subscription forever, first steps will look the same as with pausing:

1. From your Shopify admin panel go to the Settings > Deactivate store.

2. At the bottom of the pop-up screen choose “Deactivate store”.

3. Shopify will ask for feedback on why you are canceling. Choose an appropriate option from the drop-down menu and click “Continue.

Cancel Shopify subscription

4. Confirm your decision.

5. Once canceled, you will no longer be billed by Shopify.

Note: If you have any pending bills or outstanding charges, make sure to settle them before canceling your subscription.

It is important to note that closing your Shopify store permanently means all data associated with it will be deleted in 24 months and you won’t be able to recover it. Therefore, ensure that you have exported your store data before proceeding with the cancellation process.

Canceling Shopify Subscription FAQs

Can I cancel Shopify anytime?

Yes, you can cancel your Shopify account at any time. There are no long-term contracts or cancellation fees associated with Shopify.

What happens when you pause your Shopify store?

When you pause your Shopify store, it essentially means that your online store is temporarily closed to customers. Pausing your store can be useful for various reasons, such as taking a break from selling, performing maintenance or updates, or managing inventory.

What happens if you don’t pay for a Shopify subscription?

If you don’t pay for your Shopify subscription, several things will happen:

  • Shopify will suspend your store’s access to the platform. This means you won’t be able to access your Shopify admin dashboard or make any changes to your store.
  • Your online storefront will become inaccessible to customers. Visitors will see a message indicating that the store is unavailable.
  • Сustomers will not be able to make purchases or complete orders on your website. The checkout process will be disabled.
  • Existing customer accounts and order history will remain intact, but customers will not be able to log in or place new orders.
  • Search engines may continue to index your store’s pages, but since the storefront is closed, customers won’t be able to access these pages.
  • Shopify may attempt to charge your payment method on file for outstanding fees. If payment cannot be processed, your account may be subject to additional fees or penalties.
  • Shopify typically retains store data for a period of time after an account is closed due to non-payment. However, if the account remains unpaid for an extended period, Shopify may eventually delete the store and associated data.

Does deleting a Shopify app cancel the subscription?

No, deleting a Shopify app does not automatically cancel the subscription associated with it. When you delete an app from your Shopify store, you’re only removing the app’s functionality and interface from your store. The subscription or billing arrangement you have with the app developer remains active until you specifically cancel it.

How to unpause a Shopify store?

To reopen your store after it was paused will require you several easy steps:

  • 1. Login to the admin panel.
  • 2. Go to Settings > Plan > Pick a plan.
  • 3. Carefully review every offered plan, choose the one that fits your needs and press “Start plan”.

Congrats, now you can start selling again!

If I close my Shopify store, can I reopen it?

Yes, if you close your Shopify store, you can reopen it at a later time. When you close the store, Shopify keeps all your data safe for 2 years. To reopen your store, you can enter your password and log in to your Shopify account. Then follow the prompts to reactivate it.

Final Thoughts

The decision to close or pause a Shopify store is not an easy one. It requires careful consideration of various factors such as profitability, market conditions, and personal circumstances. While closing a store may seem like a failure, it can also become an opportunity for growth and redirection. Pausing a store temporarily allows merchants to take a step back, reevaluate their strategies, and make necessary adjustments without completely giving up on their business. This option provides flexibility and the chance to come back stronger when the time is right.

Ultimately, every entrepreneur’s journey is unique. There is no one-size-fits-all solution when it comes to closing or pausing a Shopify store. The key is to carefully assess your situation, weigh the pros and cons, seek advice if needed, and make a decision that aligns with your long-term goals and aspirations. Therefore, if you have any questions regarding your Shopify store and its maintenance, or just seek any assistance, let us know and the Whidegroup team will get back to you immediately!

About the author
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Content Manager & SEO Analyst
Olha is a Content Manager and SEO Analyst at Whidegroup. Starting as a Content Writer for software and web development topics in 2011, Olha has always been guided by a desire to thoroughly inspect every field of study before writing a single word. She found her passion in e-commerce and delighted in expanding her expertise in web development, analytics and SEO for small to medium e-commerce businesses.
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