Magento Support Plans

Whidegroup offers long-term Magento website support services at cost-effective rates. It is incredibly important to provide stable ongoing work to your website, especially if it is subject to a high load and/or has dynamic sections. Any error can be critical! Also, it is important to periodically refresh the technical side of a website and monitor the relevance of the provided information. With Magento technical support and maintenance services that Whidegroup provides, your website will remain reliable and serve you faithfully.

Essential

8 /monthly support hours

24/7 website monitoring

Help Desk support

Event-triggered alerts

Dedicated account manager

Security patches installation

Minor changes to the website

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Premium

80+ /monthly support hours

24/7 website monitoring

Help Desk support

Event-triggered alerts

Dedicated account manager

Security patches installation

Minor changes to the website

Magento updates

Telephone support

Large-scale development

Business analyst assistance

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Sufficient

32 /monthly support hours

24/7 website monitoring

Help Desk support

Event-triggered alerts

Dedicated account manager

Security patches installation

Minor changes to the website

Magento updates

Telephone support

Large-scale development

Get a Quote

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All Our Magento Support Plans Include

Reporting

We know how important it is for you to keep track of the Magento ongoing support we provide and monitor the results of the work done. Detailed data reports with all actions and changes specified on them is one of the best ways to demonstrate the process and the result of Whidegroup work. Regularly provided reports include uptime percentage, information about updates, the results of optimization, etc.
24/7 Site and Server Monitoring

Our Magento support packages include monitoring service that observes and protects the epicenter of your business. We use such tools as Zabbix, New Relic, Pingdom, etc. that allow us to check key performance indicators and keep an eye on server performance. Results of Magento website support services and monitoring will help you to identify website’s bottlenecks and eliminate them.
Scheduled
Backups

At any stage of a website’s lifecycle, it can face real risk of data loss. Automated regular backups prevent such incidents entirely, allowing you a restoration at any time. With such Magento ongoing support, your website is safe from accidental file deletion as well as any other kind of misstep.

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Advantages of Magento ongoing support

Outsourced Magento technical support services relieve you of wasted resources, for example, there is no need to purchase technical equipment essential for full-time support.
Despite the fact that our employees work remotely, you can easily communicate with them and control their work.
Experience and knowledge is exchanged while working with us.
The possibility to hire offshore professionals for any period.
After subscribing to one of our Magento support plans you do not have to worry about making an urgent search for a specialist in the event of an unexpected major issue. Your website will be in good hands all the time.
Our constant, close supervision of our Magento professionals automatically protects you from any type of trouble.

Advantages of Magento ongoing support

Best choice when

It is difficult to find a local employee with the necessary high skill level.
You want to get Magento website support services for a reasonable price, and hiring a full-time employee is impractical.
Your local team is busy on another project, but you urgently require immediate technical support and maintenance work.
Magento ecommerce support is not quite enough, you also need assistance with content management.
You need Magento strategy building to improve your store’s function.

Your benefits with Whidegroup

Understanding your business and your needs, as well as tailored individual solutions, and persistent improvement of already existing solutions are integral parts of our work. We respect and value our customers, and strive to provide them with top quality Magento website support services. Our specialists are highly qualified and provide a wide variety of IT services.

Round-the-clock help

We are not limited by specific working hours. You can count on us 24/7/365. Whidegroup is a result-oriented company that provides Magento ecommerce support services non-stop.
Certified Magento developers

Our Magento experts will actualize your ideas, needs, and requirements to help you achieve your business goals.
Personal service plan

Haven’t found a suitable service plan for your business? Easy! Just tell us what you want, and we’ll create a solution tailored for your needs.
Cost-effective solutions

You’ll get outstanding quality of Magento website support services, at our more than reasonable price rates.

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